CPC Subgroup
H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
Full Title
Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks > Network service management, e.g. ensuring proper service fulfilment according to agreements > characterised by the interaction between service providers and their network customers, e.g. customer relationship management
4 direct subcodes
Child Classifications
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- H04L 41/5067 Customer-centric QoS measurements
- H04L 41/507 Filtering out customers affected by service problems
- H04L 41/5074 Handling of user complaints or trouble tickets