DIFF Subgroup
H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
Introduced: January 2022
Full Title
Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks > Network service management, e.g. ensuring proper service fulfilment according to agreements > characterised by the interaction between service providers and their network customers, e.g. customer relationship management
Of 4 combined children, 3 exist in both systems.
1 codes are CPC-only extensions.
IPC defines codes here since 2022.
Child Classifications
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- H04L 41/507 Filtering out customers affected by service problems since 2022 IPC+CPC Available in IPC and CPC
- H04L 41/5074 Handling of user complaints or trouble tickets since 2022 IPC+CPC Available in IPC and CPC